Frequently Asked Questions

What are the box office opening times?
The Box Office is open on show nights only (usually one hour before curtain up until 20mins after curtain up). If you would like to take a look around the theatre outside of these times please do get in contact with us.

Can I pay for my tickets with cash?
Yes. The theatre box office takes payments of cash on the door (during performances).

Can I pay for my tickets with a cheque?
No. We no longer take payment by cheque.

Can I pay using my credit / debit Card?
Of course! We accept Credit and Debit card payments online, at the theatre box office and bar (contactless).

Can I pay for my tickets or drinks via Apple Pay?
Yes! Our card readers are compatible with Apple Pay.

Do you post tickets?
We are not able to post tickets out to you.

Can I reserve seats / tickets?
We are happy to reserve tickets for you. These will be held for five working days, or until 15 minutes before the performance. Unpaid reservations may be cancelled without prior notice after this time.

What about returns / exchanges / refunds?
Tickets once purchased are non refundable or exchangeable. Only in the event of a show being cancelled or rescheduled will we refund your ticket.

Who qualifies for concession tickets?
Concessionary tickets are available to students (NUS or similar ID required), under 18s, unemployed, disabled, senior citizens (over 60’s) and for some selected shows, employees of Bedford School.

Do you have family tickets?
Some of our shows have a family ticket category. A family ticket is 4 tickets with a maximum of two adults.

What if I arrive late for a show?
If you arrive late to a performance you may not be able to enter the auditorium until the interval or a convenient break in the performance. With some shows, a performance relay will be set up on the bar TV.

Can I take photos / videos when watching a show?
The unauthorised use of cameras/video photography or any other sort of recording equipment is strictly forbidden.

How are the disabled access facilities at The Quarry?
The Quarry Theatre aims to make all its facilities accessible to all members of the community. Both the main auditorium and studio theatre have wheel chair access. The main auditorium is also installed with an induction loop. The theatre forecourt has provision for disabled parking. We advise you call ahead of your visit to book a space. Four seats on the front row of the stalls are reserved for wheel chair users (not put on sale online) so please call if you would like to book these (01234 362337).

Can I park at the theatre?
Unfortunately we only have space for disabled patrons (max of 2). We recommend using the car park provision on Goldington Road (St Peter’s Street Car Park). This is only 2 – 3 mins walk from the venue and free after 6pm weekdays and Sundays. On Saturdays the council are currently offering up to 2 hours free parking in their carparks (updated 04/02/20).

Explore more Performances

A Christmas Carol

Friday 11th December, 7.30pm

Price £12.50 (£10.50 concessions) / Optional: £15.00 / £20.00 / £25.00

Performance details

Castle Comedy Christmas Special

Thursday 17th December, 7.30pm (doors at 7pm)

Price £15.00 (Optional tickets @ £20 & £25)

Performance details